2/16/2024 0 Comments Synergy software technologies incThe Synergy Technology Team has extensive experience of implementing new installations of Microsoft Dynamics 365 Customer Service. Pro-code and low-code solutions like Power Apps, Power Automate, Power Virtual Agents, and Power Pages enable enterprises to expand the solution. Microsoft Dynamics 365 Customer Service is a scalable and customisable solution that can adapt to the demands of businesses and their customers. To further assist enterprises in managing their service operations, it provides a range of capabilities, including service management, knowledge management, service scheduling, service-level agreements, entitlements, reports, and dashboards. To improve customer support, it also interfaces with Microsoft cloud services including Teams, Microsoft 365, and Azure. It also gives agents access to automation, embedded intelligence, and real-time insights to enable them to resolve issues swiftly and effectively.īased on a common data model, Microsoft Dynamics 365 Customer Service facilitates collaboration and data sharing across the Dynamics 365 suite of applications. It allows agents to manage cases and interactions over various channels, including chat, email, social media, and voice, all within one workspace. Microsoft Dynamics 365 Customer Service is a cloud-based solution that enables companies to provide quick, personalised, multi-channel support to customers. Contact us today, to find out how we can help your company. ![]() The Synergy Technology Team has years of experience of both implementing new installations of Microsoft Dynamics 365 Sales, and helping clients with existing on-premise installations make the transition to the cloud. With its seamless integration with other Microsoft products, such as Office 365 and LinkedIn, Dynamics 365 Sales provides a unified platform to manage all aspects of the sales process. Dynamics 365 Sales is also highly customisable and scalable, making it a versatile CRM solution for businesses of all sizes and industries. Key features of Microsoft Dynamics 365 Sales include lead management, opportunity management, customer relationship management and sales analytics. ![]() ![]() From lead generation to opportunity closure, Microsoft Dynamics 365 Sales delivers a unified platform for managing the complete sales lifecycle. Microsoft Dynamics 365 Sales previously called Microsoft Dynamics CRM, is a complete customer relationship management (CRM) software solution that enables businesses of all sizes to automate sales processes, streamline workflows, and improve customer engagement.
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